In any organisation, there is at least one area where improvements can be made. Operational Excellence provides a means for organisations to improve over time. 

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Operational Excellence is a mindset to create sustainable improvement within any organisation.  It is not just achieved through problem solving and continuous improvement but when everyone in an organisation can see the flow of value to the customer and are actively engaged in improving the flow and delivery to the customer. 

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Operational Excellence is a journey that involves applying the right tools to the right processes.  When done properly a culture that drives customer satisfaction is created that keeps employees motivated and empowered.